How can we help your next move?
Quick answers for games, accounts, ratings and membership.
Why did my rating change?
Rated games use both players’ ratings and the result. Each time category is tracked separately.
What is Play Together?
It lets two players share one device and move both colours on the same board.
How do I cancel matchmaking?
Use Cancel search on the board. Your waiting match is removed safely.
Where is my game history?
Open More → Game history, then choose Replay & analyse.
How do I manage membership?
Open Account for plan status, checkout access, billing history and cancellation.